The Event Merchandising Shop Returns Return or exchange an item If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. Some products, if opened, are non-returnable for hygiene reasons.
* The
item is your responsibility until it reaches us. For your own protection,
we recommend that you send the parcel using a delivery service that
insures you for the value of the goods.
Event Returns Faulty Item If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. I received the wrong item If the
item you received is not what you originally ordered, please contact
customer care quoting your order number, your name and address, details
of the product and the reason for return, and whether you require a
refund or a replacement. We will then advise on how to proceed with
the return. |