The Event Merchandising
Shop Returns
Return
or exchange an item
If you
are not completely satisfied with your purchase, simply return the item
or items to us in their original condition* within 14 days of receipt.
We will issue a full refund on receipt, or exchange the item for a different
size / colour if preferred. Some products, if opened, are non-returnable
for hygiene reasons.
Please note:
* The
item is your responsibility until it reaches us. For your own protection,
we recommend that you send the parcel using a delivery service that
insures you for the value of the goods.
* The cost of returning the item to us is your responsibility.
Please complete the form on the back of your invoice and send both the
invoice and parcel to:
Event Returns
Unit 11
The Edge
Humber Road
London
NW2 6EW
Faulty
Item
If the
item you received is faulty, please contact customer care quoting your
order number, your name and address, details of the product and the
reason for return, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 30 days
from receipt of the faulty item to return it to us.
I
received the wrong item
If the
item you received is not what you originally ordered, please contact
customer care quoting your order number, your name and address, details
of the product and the reason for return, and whether you require a
refund or a replacement. We will then advise on how to proceed with
the return.
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